Terms of Agreement

By continue to browse and use this website, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant that you possess the legal right and ability to enter into this Agreement and to use the website in accordance with all terms and conditions herein. These terms and conditions apply to bookings you make with our consultants (in-office, over phone or by email) as well as online bookings you make on our website.

FlyWiyana.com app as a Free app. This SERVICE is provided by Flywiyana.com at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at FlyWiyana.com unless otherwise defined in this Privacy Policy

Cancellation & Amendment Charges:

Where a change/cancel is requested by you in your travel arrangements; which is permitted and possible and shall be subject to airline/supplier rules mentioned under PENALTIES of the Rules and Restrictions. A minimum of KWD 10.000 non-refundable Admin fee applies per ticket/voucher for Cancellation/Amendment in addition to airline/supplier penalties also incase if flight is canceled by the airline the same amount will be charged. Further, cancellation and amendment request can be emailed to Support@flyWiyana.com  or WhatsApp/SMS to +96599005308 quoting your reference number and full name. Our customer service shall respond at the earliest. Most of the airlines/suppliers allow changes/cancellation 24 hours before departure; we propose contacting us at least 36 hours before departure to have sufficient time to handle your request. A minimum 45 days’ time period required to refund the amount of your refundable ticket/voucher. Airline PNR should be quoted when communicating with the airline. Travelers should be at the check-in counter three (3-4) hours prior flight departure. It is the travelers’ responsibility to comply for the required documents and visa. All payments will be charged in Kuwait Dinars. 

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Age, Mobile Number, Email ID. The information that we request will be retained by us and used as described in this privacy policy.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Use of credit card

FlyWiyana.com accepts all major credit/debit cards. Customers can book on the website for passengers other than themselves. The company will endeavor to maintain confidentiality when securing an online payment. This covers the security of your credit/debit card details and other personal information. All of the customer’s personal information is encrypted as it travels over the Internet.

Fraud Management

You agree to use our website or services to make legitimate reservations or purchases and shall not make false or fraudulent reservations. If your booking or account shows signs of fraud, abuse, or suspicious activity, the website shall cancel any travel or service reservations associated with your name, email address, or account. In addition, the website may verify your all transactions through credit/debit card. If you have conducted any fraudulent activity, the website reserves the right to take any necessary legal action and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancelation of a booking or freezing of an account, please contact “FlyWiyana.com Customer Care”.

FlyWiyana.com reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of its systems as well as its client’s interests are and remain, well-protected. Towards this end, Flywiyana may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

We do not knowingly collect personally identifiable information from children. We encourage all children to never submit any personally identifiable information through the Application and/or Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personally identifiable information through the Application and/or Services without their permission. If you have reason to believe that a child has provided personally identifiable information to us through the Application and/or Services, please contact us. You must also be at least 18 years of age to consent to the processing of your personally identifiable information in your country (in some countries we may allow your parent or guardian to do so on your behalf).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2024-11-01

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@flyWiyana.com